Projects rarely fail all at once. Learn to recognize the warning signs early—from unclear accountability and weak leadership buy-in to scope creep, communication breakdowns, and ignored risks—before a struggling project becomes a failed one.
Not every business challenge or opportunity requires a consultant. Learn how to evaluate what you want to accomplish, assess your resources, and decide whether to do it yourself, get an outside assessment, or bring in a professional consultant.
Risk management is an essential practice for any organization, ensuring that uncertainty does not derail business objectives or service delivery. By systematically identifying, analyzing, and mitigating potential IT risks—ranging from cybersecurity threats to operational failures—organizations can protect their assets and maintain continuity. This overview explores the core components of ITIL-aligned risk management, providing actionable strategies to help your team anticipate vulnerabilities, reduce the impact of unforeseen disruptions, and build a culture of proactive resilience.
Why take an ITIL 5 virtual instructor-led live class with Ashford Global? Discover our small classes, experienced instructors, practical training, exam preparation, mock exams, and even a few IT cats.
Wondering how service requests differ from IT incidents? Discover the definition of a service request, explore real-world examples, and learn proven best practices for streamlining, managing, and automating everyday IT support workflows.
Learn what Service Request Management is, how it differs from incident management, and how ITIL practices help organizations deliver IT services efficiently.
Learn what a known error is and how ITIL helps organizations manage recurring problems and reduce their impact.
Learn how Configuration Management supports reliable IT services by maintaining accurate information about systems, components, and their relationships.
Learn how ITIL Problem Management identifies and addresses the root causes of recurring IT issues to prevent them from happening again.
Learn how IT Incident Management restores normal service quickly, minimizes downtime, and uses ITIL best practices to protect your business productivity.