Mary McKinley - Ashford Global IT Consulting And Training Solutions

The 8 ITIL 5 Lifecycle Activities Explained (Using Cat Adoption)

by Mary McKinley
September 20, 2026September 20, 2026
Business, Information Technology, ITIL & ITSM, Learning & Professional Development

Learn the 8 ITIL 5 lifecycle activities through a practical cat adoption analogy, from Discover and Design to Transition, Operate, Deliver, and Support.

Notepad showing a handwritten list of SMART goal criteria including Specific, Measurable, Achievable, Relevant, and Time-bound.

CSFs, KPIs, and SMART: What They Are and Why Your Business Needs Them

by Mary McKinley
September 18, 2026September 18, 2026
Business, Business Strategy, Business101, Learning & Professional Development, Process Improvement

Learn how Critical Success Factors (CSFs), Key Performance Indicators (KPIs), and SMART objectives work together to define success, measure progress, and improve business performance.

Professional home office desk setup featuring an open laptop displaying an AI interface, a sleek voice-mode device, stacked notebooks labeled "ITSM Notes" and "AI Strategy," a printed resume, and a clean banner headline at the top reading "MY SUMMER LOVE AFFAIR WITH CHATGPT: Why this ITSM Trainer came back (and what I learned about AI)."

My Summer Love Affair with ChatGPT

by Mary McKinley
August 28, 2026September 17, 2026
AI & Emerging Technology, Business, Featured Content, Information Technology, Learning & Professional Development

After a summer of endless resumes, website headaches, and an accidental AI breakup, one ITSM trainer shares why ChatGPT became the ultimate workplace sidekick (and why you shouldn’t trust it blindly).