Does AI Deserve the Hate?
AI is neither entirely good nor bad. Explore the benefits, risks, mistakes, job disruption, and real-world impact of artificial intelligence—and why learning to use AI responsibly matters.
The 7 ITIL 5 Guiding Principles: From Theory to Real-World Service Management
Learn the seven ITIL 5 guiding principles through a real-world cat adoption scenario, including Focus on Value, Start Where You Are, and Progress Iteratively with Feedback.
The 8 ITIL 5 Lifecycle Activities Explained (Using Cat Adoption)
Learn the 8 ITIL 5 lifecycle activities through a practical cat adoption analogy, from Discover and Design to Transition, Operate, Deliver, and Support.
CSFs, KPIs, and SMART: What They Are and Why Your Business Needs Them
Learn how Critical Success Factors (CSFs), Key Performance Indicators (KPIs), and SMART objectives work together to define success, measure progress, and improve business performance.
My Summer Love Affair with ChatGPT
After a summer of endless resumes, website headaches, and an accidental AI breakup, one ITSM trainer shares why ChatGPT became the ultimate workplace sidekick (and why you shouldn’t trust it blindly).