What Does Ashford Global Consulting Do?
Discover what Ashford Global Consulting does, from assessments and ITSM consulting to process improvement, project recovery, training, and organizational transformation.
Implementing or Improving Incident Management? Start with the CSF
Improve Incident Management by defining clear CSFs, selecting SMART KPIs, and measuring what success looks like for your organization.
What Is IT Service Continuity Management? Preparing IT for the Unexpected
Learn how IT Service Continuity Management helps organizations prepare for major disruptions, recover critical services, and reduce business impact.
How to Successfully Implement ITIL in Your Organization
A practical guide to implementing ITIL without treating it as a rigid checklist, with strategies for prioritization, stakeholder engagement, iterative improvement, and long-term success.
Knowledge Management: Turning Information into Organizational Success
Learn how effective Knowledge Management preserves organizational knowledge, helps teams find reliable information, and improves service quality and productivity.
7 Common ITIL Mistakes Organizations Make
mplementing ITIL can significantly improve how organizations deliver IT services, but success requires more than just following a checklist. Many organizations struggle by treating the framework as a rigid rulebook or focusing on processes rather than business outcomes. By recognizing and avoiding common pitfalls—such as attempting to implement everything at once or failing to prioritize continual improvement—you can reduce operational costs, improve service quality, and achieve sustainable business growth.
How Does ITIL Support Seamless Digital Transformation?
Digital transformation is rarely just about adopting new technology; it is an organizational shift that impacts employees, processes, and customers. ITIL provides a structured, value-focused framework to navigate these complexities by encouraging holistic thinking, stakeholder engagement, and iterative improvement. This article explores how applying ITIL principles—such as testing before implementation, preparing people through training, and staying focused on meaningful outcomes—can help organizations achieve a seamless, successful digital transformation.
Recession-Proof Leadership: Cutting Costs Without Cutting People
Economic uncertainty forces organizations to make difficult decisions. Before resorting to workforce reductions, leaders have a responsibility to explore cost-saving measures that preserve the institutional knowledge, skills, and organizational capability required for future success. This article outlines strategic alternatives, including voluntary schedule adjustments, hiring freezes, and prioritizing discretionary spending, to help leaders protect their workforce while navigating challenging financial conditions.