What Does Ashford Global Consulting Do?
Discover what Ashford Global Consulting does, from assessments and ITSM consulting to process improvement, project recovery, training, and organizational transformation.
CSFs, KPIs, and SMART: What They Are and Why Your Business Needs Them
Learn how Critical Success Factors (CSFs), Key Performance Indicators (KPIs), and SMART objectives work together to define success, measure progress, and improve business performance.
Implementing or Improving Incident Management? Start with the CSF
Improve Incident Management by defining clear CSFs, selecting SMART KPIs, and measuring what success looks like for your organization.
What Is IT Service Continuity Management? Preparing IT for the Unexpected
Learn how IT Service Continuity Management helps organizations prepare for major disruptions, recover critical services, and reduce business impact.
How to Successfully Implement ITIL in Your Organization
A practical guide to implementing ITIL without treating it as a rigid checklist, with strategies for prioritization, stakeholder engagement, iterative improvement, and long-term success.
Knowledge Management: Turning Information into Organizational Success
Learn how effective Knowledge Management preserves organizational knowledge, helps teams find reliable information, and improves service quality and productivity.
Incident vs. Problem vs. Change: Understanding Three Core ITIL Practices
Learn the key differences between Incident, Problem, and Change Management and how these three ITIL practices work together to restore service, prevent recurrence, and manage change.
What Is Continual Improvement (CI)?
Learn how Continual Improvement helps organizations make consistent, measurable changes that improve processes, services, performance, and long-term business results.
What Is Event Management? Detecting Issues Before Users Notice Them
Event management is a critical ITIL practice that involves monitoring infrastructure and services to identify and respond to events before they escalate into incidents. By implementing robust event detection, organizations can shift from a reactive “firefighting” mindset to a proactive approach, identifying performance issues, security threats, or potential failures in real-time. This guide explores the core principles of event management, how it integrates with other ITSM practices, and why it is essential for maintaining high service availability and delivering a seamless user experience.
7 Common ITIL Mistakes Organizations Make
mplementing ITIL can significantly improve how organizations deliver IT services, but success requires more than just following a checklist. Many organizations struggle by treating the framework as a rigid rulebook or focusing on processes rather than business outcomes. By recognizing and avoiding common pitfalls—such as attempting to implement everything at once or failing to prioritize continual improvement—you can reduce operational costs, improve service quality, and achieve sustainable business growth.