My Summer Love Affair with ChatGPT
After a summer of endless resumes, website headaches, and an accidental AI breakup, one ITSM trainer shares why ChatGPT became the ultimate workplace sidekick (and why you shouldn’t trust it blindly).
What Is ITIL 5?
Discover what ITIL 5 is, how it evolved from earlier versions, and how its focus on digital services, value, experience, and AI is shaping modern IT service management.
Root Cause Analysis (RCA): Solving Problems Instead of Treating Symptoms
“When an IT issue occurs, restoring service quickly is the immediate priority. However, simply fixing the symptom doesn’t prevent the problem from happening again. Organizations that want to reduce recurring incidents and improve long-term reliability use Root Cause Analysis (RCA) to identify why issues occur and implement permanent solutions.
Root Cause Analysis is a structured approach to investigating problems so organizations can eliminate their underlying causes instead of repeatedly addressing the same symptoms.”
I Passed ITIL 5 Foundation — Here’s My Biggest Study Secret
I recently passed the ITIL 5 Foundation exam, and if I could give someone studying for it just one piece of advice, it would be this: Follow the syllabus. It sounds obvious, but the ITIL 5 syllabus is essentially a roadmap telling you exactly what you are expected to know for the exam. Learn how to turn that syllabus into your most effective study tool, how to prioritize the most heavily weighted exam topics, and why you should be careful when using AI for your exam preparation.