Does AI Deserve the Hate?
AI is neither entirely good nor bad. Explore the benefits, risks, mistakes, job disruption, and real-world impact of artificial intelligence—and why learning to use AI responsibly matters.
Introducing AI 101: Stop Wondering About AI. Start Using It.
Discover AI 101, Ashford Global’s hands-on artificial intelligence workshop for beginners and business professionals. Learn practical AI skills using ChatGPT, Claude, and Google Gemini.
Is Google’s Search Monopoly Finally Vulnerable to AI?
Google has dominated online search for decades, but AI is changing how people find information. Explore how ChatGPT, Google AI Mode, GEO, and AI-driven discovery could reshape search and create new opportunities for businesses.
AI Can Do the Busy Work. Don’t Let It Do Your Thinking.
AI can save enormous amounts of time, but it can also be wrong. Learn why human judgment, verification, oversight, and AI governance remain essential as organizations adopt AI and automation.
My Summer Love Affair with ChatGPT
After a summer of endless resumes, website headaches, and an accidental AI breakup, one ITSM trainer shares why ChatGPT became the ultimate workplace sidekick (and why you shouldn’t trust it blindly).
What Is Monitoring? The Foundation of Reliable IT Operations
Learn how monitoring provides visibility into IT services, detects issues early, reduces downtime, and supports reliable IT operations.
How Does ITIL Support Seamless Digital Transformation?
Digital transformation is rarely just about adopting new technology; it is an organizational shift that impacts employees, processes, and customers. ITIL provides a structured, value-focused framework to navigate these complexities by encouraging holistic thinking, stakeholder engagement, and iterative improvement. This article explores how applying ITIL principles—such as testing before implementation, preparing people through training, and staying focused on meaningful outcomes—can help organizations achieve a seamless, successful digital transformation.