ITIL® 4 Specialist: Collaborate, Assure and Improve Overview

Organizations achieve the greatest value from IT services when teams collaborate effectively, services are delivered consistently, and continual improvement becomes part of everyday operations. The ITIL® 4 Specialist: Collaborate, Assure and Improve course explores five complementary ITIL management practices that help organizations strengthen relationships, manage suppliers, deliver agreed service levels, protect information, and build a culture of continual improvement.

Throughout this three-day course, you’ll gain a practical understanding of the ITIL Relationship Management Practice, ITIL Supplier Management Practice, ITIL Service Level Management Practice, ITIL Continual Improvement Practice, and ITIL Information Security Management Practice. You’ll learn how these practices support the Service Value System (SVS), strengthen relationships with customers, users, suppliers, and stakeholders, improve operational performance, protect the value of services, and ensure that services consistently meet business expectations.

Designed for IT professionals pursuing the ITIL Practice Manager designation, this accredited course combines ITIL guidance with practical concepts that can be applied immediately within your organization. It also prepares you for the PeopleCert ITIL® 4 Specialist: Collaborate, Assure and Improve certification exam.

By the end of this course, you will be able to:

• Explain the purpose and key concepts of the Collaborate, Assure and Improve practice areas.
• Describe the processes, activities, roles, and competencies that support these ITIL management practices.
• Understand how information, technology, partners, suppliers, and stakeholders contribute to successful service management.
• Apply the ITIL Capability Model and Guiding Principles to strengthen organizational performance.
• Recognize how relationship management, supplier management, service level management, continual improvement, and information security work together to support high-quality, value-driven IT-enabled products and services.
• Prepare confidently for the PeopleCert ITIL® 4 Specialist: Collaborate, Assure and Improve certification exam.