ITIL® 4 Specialist: Create, Deliver and Support Overview

Delivering high-quality IT services requires more than technical expertise—it demands an integrated approach to designing, building, delivering, and supporting services throughout their lifecycle. The ITIL® 4 Specialist: Create, Deliver and Support (CDS) course explores how organizations can effectively manage service value streams, optimize workflows, and deliver reliable, value-driven IT-enabled products and services.

Throughout this three-day course, you’ll develop a practical understanding of how ITIL practices, value streams, and the Service Value System (SVS) work together to support service creation, delivery, and ongoing support. You’ll explore topics including service design, software development and deployment, testing, knowledge management, service performance, organizational culture, customer and employee feedback, supplier management, and continual improvement to help organizations deliver services efficiently and consistently.

Designed for IT professionals pursuing the ITIL Managing Professional designation, this accredited course combines ITIL guidance with practical concepts that can be applied immediately within your organization. It also prepares you for the PeopleCert ITIL® 4 Specialist: Create, Deliver and Support certification exam.

By the end of this course, you will be able to:

• Explain how service value streams are planned, developed, and managed to create, deliver, and support IT-enabled services.
• Understand how key ITIL management practices contribute to successful service delivery across the Service Value System.
• Apply methods, tools, and techniques to improve service quality, operational performance, and customer value.
• Integrate workflows, teams, and technologies to support efficient end-to-end service delivery.
• Evaluate service performance and identify opportunities for continual improvement.
• Prepare confidently for the PeopleCert ITIL® 4 Specialist: Create, Deliver and Support certification exam.