ITIL® 4 Strategic Leader: Digital and IT Strategy (DITS)
The ITIL® 4 Strategic Leader: Digital and IT Strategy course develops the knowledge and practical skills needed to align digital initiatives with business strategy, drive organizational transformation, and lead successful digital enterprises. It prepares learners for the PeopleCert certification while providing practical guidance for strategic IT leadership.
ITIL® 4 Strategic Leader: Digital and IT Strategy (DITS) Overview
Digital transformation is about more than adopting new technologies—it’s about creating a strategy that enables organizations to innovate, adapt, and deliver long-term business value. The ITIL® 4 Strategic Leader: Digital and IT Strategy (DITS) course explores how business and IT leaders can develop, implement, and sustain digital strategies that align technology investments with organizational objectives.
Throughout this three-day course, you’ll develop a practical understanding of digital leadership, strategic planning, innovation management, organizational change, governance, risk management, and emerging technologies. You’ll learn how to evaluate the internal and external factors influencing digital transformation, establish a sustainable digital operating model, and build the organizational capabilities needed to support continual innovation and long-term success.
Designed for business and IT leaders pursuing the ITIL Strategic Leader designation, this accredited course combines ITIL guidance with practical concepts that can be applied immediately within your organization. It also prepares you for the PeopleCert ITIL® 4 Strategic Leader: Digital and IT Strategy certification exam.
By the end of this course, you will be able to:
- Explain the relationship between business strategy, IT strategy, and digital strategy.
- Evaluate the internal and external factors that influence digital transformation initiatives.
- Develop and implement a digital strategy that aligns technology investments with business objectives.
- Apply governance, innovation, risk management, and organizational change principles to support successful digital transformation.
- Build the leadership capabilities needed to foster continual innovation and long-term organizational success.
- Prepare confidently for the PeopleCert ITIL® 4 Strategic Leader: Digital and IT Strategy certification exam.
Course Details
- Course Length: 3 Days
- Delivery Format: Live Online Instructor-Led
- Prerequisites: ITIL Foundation (v4 or Version 5)
Examination
- The PeopleCert ITIL® 4 Leader: DITS certification exam is included in the cost of this course.
- This course prepares participants for the ITIL® 4 Leader: Digital and IT Strategy (DITS) certification exam.
- The exam consists of 30 multiple choice questions.
- A passing score is 21/30 (70%).
- Students will have 60 minutes to complete the exam.
- The exam is closed book.
- An exam review is included in the course.
- Exams are administered online via voucher and require a webcam.
Who Should Attend:
The ITIL® 4 Strategic Leader: Digital and IT Strategy course is designed for senior IT and business professionals responsible for defining organizational strategy, leading digital transformation initiatives, and aligning technology with business goals. It is ideal for individuals pursuing the ITIL Strategic Leader designation or seeking to strengthen their strategic leadership capabilities.
This course is particularly suited for:
- Chief Information Officers (CIOs)
- Chief Digital Officers (CDOs)
- IT Directors
- Digital Transformation Leaders
- Enterprise Architects
- IT Strategy Managers
- Service Delivery Managers
- Senior IT Consultants
- Business Leaders responsible for technology strategy
- IT Professionals seeking the ITIL Strategic Leader designation
Course Outline
1. Applying the ITIL Guiding Principles to Digital and IT Strategy
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
2. Leveraging Digital Strategy to Respond to Digital Disruption
- Digital technology
- Digital business
- Digital organization
- Digitization
- Digital transformation
- Business strategy and business models
- Digital and IT strategy
- Products and services
- The relationship between digital strategy, IT strategy, and the ITIL Service Value System (SVS)
3. Digital and IT Strategy, the Service Value System, and the Service Value Chain
- Environmental analysis
- External analysis using PESTLE
- Internal analysis using the Four Dimensions of Service Management
4. Using Digital and IT Strategy to Remain Viable
- How organizational viability relates to agility, resilience, lean approaches, continual improvement, and co-creation
- Analyzing VUCA factors and addressing them in a digital and IT strategy
- Evaluating an organization’s position within a market or industry
- Using the digital positioning tool to determine an appropriate position for a digital organization
5. Levels of Digital Disruption
- Ecosystem-level disruption
- Industry and market-level disruption
- Organizational-level disruption
- Factors that influence digital disruption
- Achieving customer and market relevance
- Achieving operational excellence
- Balancing internal and external focus
6. Strategic Approaches for Customer Relevance and Operational Excellence
- Applying approaches to achieve customer and market relevance
- Customer journeys
- Omnichannel delivery and support
- Context-sensitive delivery and support
- Customer analytics
- Customer feedback and 360-degree approaches
- Achieving operational excellence across the Four Dimensions of Service Management
- Financial aspects of digital and IT strategy
- Financial policies
- Portfolio optimization
- Funding projects, products, and services
- Balancing the cost of innovation and operation
- Charging models
- Assessing strategic approaches for digital organizations
7. Risks and Opportunities of Digital and IT Strategy
- Risk management in the context of a digital organization
- Risk in the context of digital and IT strategy
- Identifying risk
- Assessing risk
- Determining an acceptable balance between opportunity and risk
- Understanding risk posture
- Innovation concepts, key elements, and techniques
- Developing and maintaining a culture of innovation
8. Defining and Advocating for Digital and IT Strategy
- Using digital readiness assessments
- Performing gap analysis between the organization’s current and desired positions
- Defining and communicating a vision and strategy
- Using business cases to advocate for a digital and IT strategy
9. Implementing a Digital and IT Strategy
- Defining operating models for digital organizations
- Major leadership skills required in a digital organization
- Coordinating and implementing strategy
- Large-scale transformation
- Incremental transformation
- Mergers and acquisitions
- Individual change
- Parallel operating models
- Assessing the success of a digital and IT strategy
- Typical activities of a digital transformation program
Upcoming Courses
Course Format & Indicators
- Live Online – Real-time training with a live instructor
- GTR – Guaranteed to Run
- Exam Incl. – Certification exam voucher included
No upcoming classes found.
Prerequisites / Requirements
ITIL Foundation (v4 or Version 5)
Booking, Terms, and Policies
- Guaranteed to Run (GTR) – this course will not be cancelled
- Exam Included
- Cancellation and Reschedule Policy
- Refund Policy
- Attendance Requirements
Related Course(s)
Related Course(s)
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Common search terms
- ITIL DITS
- ITIL IT Strategy
- ITIL Drive IT Strategy
- ITIL Leader