ITIL® 4 Strategist: Direct, Plan and Improve Overview

Successful organizations don’t improve by accident—they establish a clear direction, align their objectives with business strategy, and create a culture of continual improvement. The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) course provides the practical guidance needed to lead organizational change, strengthen governance, and improve the planning and delivery of IT-enabled products and services.

Throughout this three-day course, you’ll develop a practical understanding of strategic planning, governance, risk and compliance (GRC), organizational change management, measurement and reporting, continual improvement, and value stream optimization. You’ll learn how these concepts work together to help organizations make informed decisions, adapt to changing business requirements, and continually improve service performance.

As a core module shared by both the ITIL Managing Professional and ITIL Strategic Leader designation paths, this accredited course provides essential knowledge for IT leaders responsible for shaping strategy, driving organizational improvement, and delivering long-term business value. It also prepares you for the PeopleCert ITIL® 4 Strategist: Direct, Plan and Improve certification exam.

By the end of this course, you will be able to:

• Explain the key concepts and principles of directing, planning, and continual improvement.
• Apply governance, risk, and compliance (GRC) principles within the Service Value System (SVS).
• Develop strategies that align organizational objectives with business goals.
• Apply organizational change management techniques to support successful transformation initiatives.
• Use measurement, reporting, and continual improvement methods to evaluate and enhance organizational performance.
• Direct, plan, and improve value streams and ITIL management practices to maximize business value.
• Prepare confidently for the PeopleCert ITIL® 4 Strategist: Direct, Plan and Improve certification exam.