ITIL® Foundation (Version 5)
Prepare for the ITIL® Foundation (Version 5) certification exam with 3 days of live, instructor-led training from Ashford Global. Build practical IT service management knowledge, learn the ITIL 5 framework, and practice applying what you learn throughout the course.
Exam Included • 4 Full-Length ITIL Mock Exams • Practice Quizzes Throughout the Course • Guaranteed to Run
Exam Confidence Promise — Take 2 Included
Award-Winning ITIL Instruction.
ITIL® Foundation (Version 5) Overview
ITIL® Foundation (Version 5) represents a significant evolution in modern service management, addressing the changing needs of organizations operating in increasingly digital and AI-enabled environments.
Rather than focusing only on process guidance, ITIL® Version 5 emphasizes:
- Creating value across products and services
- Integrating AI, automation, and analytics
- Building faster, more adaptable value streams
- Aligning business strategy with IT service delivery
This course provides a practical foundation for understanding how modern service organizations operate and how ITIL® concepts can be applied in real-world environments—not simply to prepare for an exam.
Course Details
- Course Length: 3 Days
- Delivery Format: Live Online Instructor-Led
- Prerequisites: None
What’s Included
- Official course materials aligned to ITIL (Version 5)
- Exam voucher
- Post-course support guidance
- Course content
- Key terms
- Section reviews
- Course syllabus
- Sample exam
Examination
- The ITIL® Foundation (Version 5) certification exam is included in the cost of this course.
- The ITIL® Foundation (Version 5) certification validates your understanding of modern service management concepts and prepares you for further specialization within the ITIL framework.
- The exam consists of 40 multiple choice questions.
- A passing score is 26/40 (65%).
- Students will have 1 hour to complete the exam.
- The exam is closed book.
- An exam review is included in the course.
- Exams are administered online via voucher and require a webcam.
Who Should Attend
The ITIL® Foundation (Version 5) is ideal for anyone working in IT or supporting IT-enabled business services who wants a clear understanding of modern service management and how to deliver real business value in today’s AI-enabled environment.
It is also a strong fit for professionals who are new to IT service management, as well as those looking to update their existing ITIL knowledge and align with current approaches to automation, value streams, digital operations, and AI-enabled service management.
Course Content
This course introduces the core concepts, structure, and practical application of ITIL® (Version 5), including the service value system, value streams, AI integration, and the relationship between ITIL and other modern frameworks.
- Key ITIL Terms and Definitions
- The ITIL Four Dimensions of Product and Service Management
- The ITIL Product and Service Lifecycle
- The ITIL Value System
- Value Stream Identification, Mapping, and Management
- ITIL and AI
- ITIL and Other Frameworks
Upcoming Public Courses
Course Format & Indicators
- Live Online – Real-time training with a live instructor
- GTR – Guaranteed to Run
- Exam Incl. – Certification exam voucher included
Private Group Training
Need private training for your organization? We can help you find the right training solution.
Prerequisites / Requirements
There are no formal prerequisites for ITIL® Foundation (Version 5). Participants should have access to a computer, a reliable internet connection, and audio capability for live online participation. Basic familiarity with IT services or business operations can be helpful, but is not required.
Booking, Terms, and Policies
- Exam Included
- Exam Confidence Promise
- Cancellation and Reschedule Policy
- Refund Policy
- Attendance Requirements
Related Course(s)
Why Train With Ashford Global?
- Training focused on practical, real-world application
- Experienced instructors with extensive professional expertise
- Private group training available for organizations
- Practical course materials included
- Instructor support after class via email
- Comprehensive learning experience with practical case studies
- AI-enabled learning and professional practices where applicable
- Six months of access to your virtual class recordings
- ITIL instructors must maintain a 4.5/5 or higher rating
- Guaranteed-to-Run (GTR) public classes
- Exam review included
- Exam voucher included
- 4 full-length, 40-question ITIL 5 mock exams included
- Practice quizzes throughout the course
- Exam Confidence Promise — Take 2 Included
- Official ITIL 5 course materials included
ITIL Foundation 5 Exam Overview
- 40 questions
- 60 minutes
- 65% passing score
- Multiple-choice questions
- Closed book
- 40% Bloom Level 1 / 60% Bloom Level 2
ITIL Foundation 5 Exam Topic Weighting
| Exam Area | Weight |
| Key ITIL Terms and Definitions | 30% |
| Four Dimensions of Product and Service Management | 10% |
| Product and Service Lifecycle | 10% |
| ITIL Value System | 40% |
| Value Stream Identification, Mapping, and Management | 5% |
| ITIL and AI | 2.5% |
| ITIL and Other Frameworks | 2.5% |
ITIL Foundation 5 Course Syllabus
Module 1: Key ITIL Terms and Definitions
- Product and service management
- Products and services
- Digital products and digital services
- Continual improvement
- ITIL Product and Service Lifecycle
- Goods
- Utility, warranty, user experience, and sustainability
- Service offerings
- Service actions, transfer of goods, and access to resources
- Value and value co-creation
- Cost and risk
- Outputs and outcomes
- Service relationships and value creation
Module 2: The ITIL Four Dimensions of Product and Service Management
- Organizations and people
- Partners and suppliers
- Information and technology
- Value streams and processes
- Internal factors
- External factors
- Political, economic, social, technological, legal, and environmental factors (PESTLE)
Module 3: The ITIL Product and Service Lifecycle
- Discover
- Design
- Acquire
- Build
- Transition
- Operate
- Deliver
- Support
- ITIL Product and Service Lifecycle
- Value chain activities
- Iterative and non-linear lifecycle management
- Purpose of each lifecycle management activity
Module 4: The ITIL Value System
- ITIL Guiding Principles
- Governance
- ITIL Value Chain
- Management practices
- Continual Improvement Model
- Components of the ITIL Value System
- Purpose of the ITIL Value System
- Value chain activities
- Management practices and their role in the ITIL Value System
- ITIL Practice Guides
- Metrics
- Critical success factors (CSFs)
- Continual improvement
Module 5: Value Stream Identification, Mapping, and Management
- Value streams
- Core value streams
- Enabling value streams
- Value stream mapping
- Value stream management
- Complexity thinking
- Workflow optimization
- Purpose of value stream mapping and management
- Elements of a value stream map
- Relationship between value stream mapping and value stream management
Module 6: ITIL and AI
- Artificial Intelligence (AI)
- AI maturity
- Generative AI (GenAI)
- Agentic AI
- AI in the product and service development lifecycle
- AI-enabled automation
- AI throughout ITIL value chain activities
- AI governance
- ITIL AI Capability Model
Module 7: ITIL and Other Frameworks
- ITIL and DevOps
- Using ITIL and DevOps together
- How ITIL and DevOps complement the product and service lifecycle
- ITIL and PRINCE2
- Why project management is important in ITIL
- How ITIL and PRINCE2 complement the product and service lifecycle
ITIL Foundation 5 Training FAQs
1. What is ITIL® Foundation (Version 5)?
ITIL® Foundation (Version 5) is the entry-level ITIL certification and introduces the key concepts, terminology, principles, value system, product and service lifecycle, value streams, AI, and other foundational elements of modern IT service management.
Want a deeper explanation of ITIL® (Version 5)? Read our guide: What Is ITIL® (Version 5)?
2. What is new in ITIL® Foundation (Version 5)?
ITIL® Foundation (Version 5) reflects how organizations manage digital products and services in today’s rapidly changing and AI-enabled business environment. The updated framework introduces new emphasis on areas including digital products and services, value streams, AI, AI governance, and modern approaches to creating and delivering value.
Want to understand what’s changed from ITIL 4? Read our guide: ITIL® 5 vs. ITIL® 4: What’s Changed?
3. Who should take ITIL® Foundation (Version 5) training?
Anyone can benefit from understanding ITIL® Foundation (Version 5). ITIL is more business-focused than ever, and understanding how organizations create, deliver, and improve digital products and services is valuable for professionals across IT and business—not only traditional IT service management roles.
Want to learn more about how ITIL® (Version 5) applies to today’s IT and business environment? Read: What Is ITIL® (Version 5)?
4. Are there prerequisites for ITIL® Foundation (Version 5)?
No. There are no prerequisites for ITIL® Foundation (Version 5) training.
5. How long is ITIL® Foundation (Version 5) training?
Ashford Global’s ITIL® Foundation (Version 5) training is delivered as a three-day instructor-led course.
6. Is ITIL® Foundation (Version 5) training available online?
Yes. Ashford Global offers live, instructor-led virtual ITIL® Foundation (Version 5) training.
7. Is ITIL® Foundation (Version 5) training instructor-led?
Yes. Ashford Global’s ITIL® Foundation (Version 5) training is delivered live by experienced instructors, providing opportunities for interaction, questions, discussion, and guided learning throughout the course.
8. What is included with ITIL® Foundation (Version 5) training?
Ashford Global’s ITIL® Foundation (Version 5) training includes live instructor-led instruction, official ITIL® course materials, the certification exam voucher, practice quizzes, mock exams, exam preparation, and learner support.
9. Are official ITIL® Foundation (Version 5) materials included?
Yes. Official ITIL® Foundation (Version 5) course materials are included with Ashford Global’s training.
10. Are practice exams or mock exams included with the training?
Yes. Ashford Global’s ITIL® Foundation (Version 5) training includes practice quizzes and mock exams to help learners prepare for the certification examination.
11. Is exam preparation included in the training?
Yes. Exam preparation is incorporated into the training, with guided practice and preparation throughout the course.
12. Can ITIL® Foundation (Version 5) training be delivered for a private group or organization?
Yes. Ashford Global provides private and group training for organizations and can customize training around an organization’s needs, goals, and schedule.
13. Is the ITIL® Foundation (Version 5) exam included with training?
Yes. The ITIL® Foundation (Version 5) certification exam voucher is included with Ashford Global’s training.
14. How is the ITIL® Foundation (Version 5) exam delivered?
For virtual training, the ITIL® Foundation (Version 5) certification exam is delivered online through PeopleCert.
15. What is the ITIL® Foundation (Version 5) exam format?
The ITIL® Foundation (Version 5) exam is a closed-book, multiple-choice examination consisting of 40 questions.
16. How many questions are on the ITIL® Foundation (Version 5) exam?
The examination consists of 40 multiple-choice questions.
17. How long is the ITIL® Foundation (Version 5) exam?
The examination is 60 minutes long.
18. What is the passing score for the ITIL® Foundation (Version 5) exam?
The passing score is 65%, or 26 out of 40 questions.
19. Is the ITIL® Foundation (Version 5) exam closed book?
Yes. The ITIL® Foundation (Version 5) examination is closed book.
20. Can I take the ITIL® Foundation (Version 5) exam online?
Yes. For Ashford Global’s virtual training, the certification examination is delivered online through PeopleCert.
21. When do I take the ITIL® Foundation (Version 5) exam after training?
Your PeopleCert exam voucher allows you to schedule your ITIL® Foundation (Version 5) exam when it is convenient for you, subject to PeopleCert exam availability and voucher validity. Ashford recommends taking the exam within two weeks of completing your training while the material is fresh.
22. What happens if I don’t pass the ITIL® Foundation (Version 5) exam?
If you do not pass your first ITIL® Foundation (Version 5) exam, you can use your included Take2 resit to take the exam again, subject to PeopleCert’s Take2 rules and requirements.
23. Can I retake the ITIL® Foundation (Version 5) exam?
Yes. Ashford includes one Take2 resit with the ITIL® Foundation (Version 5) training. The resit is for the same exam and must be scheduled and completed according to PeopleCert’s Take2 requirements.
24. Is a retake included with ITIL® Foundation (Version 5) training?
Yes. Ashford includes the PeopleCert exam voucher and one Take2 resit with ITIL® Foundation (Version 5) training. The exam and resit are scheduled directly through PeopleCert and are subject to PeopleCert’s rules, scheduling requirements, and voucher validity.
25. What does ITIL® Foundation (Version 5) training cover?
ITIL® Foundation (Version 5) training covers the key ITIL terms and definitions, the Four Dimensions of Product and Service Management, the ITIL Product and Service Lifecycle, the ITIL Value System, value streams, value stream mapping and management, ITIL and AI, and ITIL’s relationship with other frameworks.
See the ITIL® Foundation (Version 5) Course Syllabus above for the complete curriculum.
26. What can I do after completing ITIL® Foundation (Version 5)?
ITIL® Foundation (Version 5) provides the foundation for continuing into the broader ITIL® qualification scheme and gives professionals a framework for understanding and improving how digital products and services create and deliver value.
27. How do I transition from ITIL 4 to ITIL® Foundation (Version 5)?
The best transition path depends on your existing ITIL qualifications and your goals. See our guide How Do I Transition to ITIL (Version 5)? for information about moving from ITIL 4 to the new version.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.