ITIL® 4 Foundation
ITIL® 4 Foundation provides a practical introduction to modern IT service management, focusing on the Service Value System (SVS) and the practices that enable real business value. This three-day course prepares you for the ITIL 4 Foundation exam while connecting ITIL concepts with Agile, DevOps, and Lean IT.
This course is delivered using a practical, experience-driven approach that emphasizes real-world application and exam readiness.
ITIL 4 Foundation Overview
This three-day course prepares you for the examination leading to the Foundation Certificate in IT Service Management. The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 takes you through an in-depth view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps. At the end of this course, attendees will have an understanding of the following:
- Compare ITIL v3’s lifecycle model with the ITIL 4 SVS structure.
- The seven Guiding Principles of ITIL 4
- ITIL’s new Service Value Chain
- The four dimensions of Service Management
- The 34 ITIL practices, with a main focus on the 15 practices that are testable on the ITIL 4 foundation exam.
- Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value
Course Details
- Course Length: 3 Days
- Delivery Format: Live Online Instructor-Led
- Prerequisites: None
What’s Included
- ITIL® 4 Foundation instructor-led training
- Official ITIL® 4 Foundation exam voucher (online proctored)
- Official PeopleCert ITIL® 4 Foundation eBook
- Official sample exams
- Accredited courseware and supporting materials
Examination
- The ITIL Foundation Certification exam is included in the cost of this course.
- This course prepares participants for the Foundation Certificate in IT Service Management.
- The exam consists of 40 multiple choice questions.
- A passing score is 26/40 (65%).
- Students will have 1 hour to complete the exam.
- The exam is closed book.
- An exam review is included in the course.
- Exams are administered online via voucher and require a webcam.
Who Should Attend:
All are welcome to this informative course. The ITIL 4 Foundation Certification Course is especially beneficial for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. This course would also benefit anyone who is looking to upgrade their ITIL v3 certification and knowledge.
How This Course Is Structured
This course follows the official ITIL® 4 Foundation syllabus, but is delivered in a structured, practical format designed to reinforce understanding and exam success.
Day 1 – Foundation and Core Concepts
- Introduction, terminology, and key concepts
- Service Value System (SVS) overview
- Continual Improvement model (enhanced focus)
- General Management practices
- Introduction to Service Management practices
Day 2 – Practices and Application
- Review of previous material
- Completion of Service Management practices
- Technical Management practices overview
- Introduction to Guiding Principles
- Initial exam-focused pass of the Service Value System
Day 3 – Integration and Exam Preparation
- Focused review of key concepts
- Expanded Service Value System with real-world context
- The Four Dimensions of Service Management
- Comprehensive exam preparation and review session
- Sample exam with detailed answer analysis
Practical Learning Approach
- Real-world examples and implementation scenarios
- Key exam tips and concept reinforcement
- Cautionary examples highlighting common pitfalls
- Focused preparation on high-weight exam topics
Upcoming Courses
Course Format & Indicators
- Live Online – Real-time training with a live instructor
- GTR – Guaranteed to Run
- Exam Incl. – Certification exam voucher included
Prerequisites / Requirements
There are no formal prerequisites for ITIL® 4 Foundation. Participants should have access to a computer, a reliable internet connection, and audio capability for live online participation. Basic familiarity with IT services or business operations can be helpful, but is not required.
Booking, Terms, and Policies
- Guaranteed to Run (GTR) – this course will not be cancelled
- Exam Included
- Success Guarantee
- Cancellation and Reschedule Policy
- Refund Policy
- Attendance Requirements
Related Course(s)
- Insert list with hyperlinks to the other course pages
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Common search terms
- ITIL Foundation
- ITIL 4 Foundation
- ITIL Version 4 Foundation
- ITIL v4 Foundation
- ITIL Foundation 4
- ITIL Foundations
- ITIL Foundational