The Ashford Global Knowledge Center brings together practical insights, expert guidance, and real-world perspectives to help professionals and organizations learn, improve, and adapt.
Explore resources covering IT service management, ITIL, artificial intelligence, cybersecurity, project management, professional development, training, consulting, and more.
Whether you're preparing for a certification, strengthening your skills, improving organizational processes, or navigating a rapidly changing technology landscape, you'll find practical knowledge you can put to work.
PeopleCert plans to retire ITIL 4 qualifications in 2027. Learn what this means for existing certifications, how ITIL 4 compares with ITIL (Version 5), and how to choose the right training path.
Learn what organizations should consider before booking onsite corporate training, including class size, scheduling, customization, travel costs, facilities, and flexible training options.
Virtual training can be one of the most flexible ways to develop employee skills, but there is no single approach that works for every organization. The right virtual training program depends on factors such as your employees’ locations, schedules, time…
Discover why leadership is more than a title in this introduction to Leadership 101: From Manager to Leader Workshop. Learn how leading by example, building trust, empowering others, and developing people can transform a workplace.
AI is neither entirely good nor bad. Explore the benefits, risks, mistakes, job disruption, and real-world impact of artificial intelligence—and why learning to use AI responsibly matters.
Everyone has to start somewhere. Explore the Ashford Global 101 Learning Series, featuring practical one-day courses in business, communication, leadership, IT, AI, and professional development.
Move beyond ITSM theory and develop practical skills in Incident Management, Problem Management, Service Desk operations, Service Request Management, and more. Explore how to implement, coordinate, measure, and improve service operations through hands-on labs and real-world scenarios in Ashford Global’s three-day practitioner workshop.
Learn how Incident Management moves from detection to resolution and closure, including identification, logging, categorization, prioritization, diagnosis, escalation, and major incidents.
Understand how ITIL 5 defines value through utility, warranty, cost, risk, outcomes, user experience, sustainability, and service levels.
Learn the seven ITIL 5 guiding principles through a real-world cat adoption scenario, including Focus on Value, Start Where You Are, and Progress Iteratively with Feedback.