ITIL Knowledge Center
New to ITIL? ITIL master? Somewhere in between? Need help actually implementing ITIL in your organization? We’ve got you. Explore practical ITIL guidance, concepts, terminology, certification and exam prep, and real-world advice to help you understand ITIL, strengthen your skills, and put it to work.
ITIL 4 Is Being Retired: What Does That Mean for Your Certification?
PeopleCert plans to retire ITIL 4 qualifications in 2027. Learn what this means for existing certifications, how ITIL 4 compares with ITIL (Version 5), and how to choose the right training path.
Service Operations Practitioner Training: Moving Beyond ITSM Theory to Real-World Implementation
Move beyond ITSM theory and develop practical skills in Incident Management, Problem Management, Service Desk operations, Service Request Management, and more. Explore how to implement, coordinate, measure, and improve service operations through hands-on labs and real-world scenarios in Ashford Global’s three-day practitioner workshop.
ITIL Incident Management: From Detection to Closure
Learn how Incident Management moves from detection to resolution and closure, including identification, logging, categorization, prioritization, diagnosis, escalation, and major incidents.
Understanding Value in ITIL 5: Utility, Warranty, Cost, Risk, and More
Understand how ITIL 5 defines value through utility, warranty, cost, risk, outcomes, user experience, sustainability, and service levels.
The 7 ITIL 5 Guiding Principles: From Theory to Real-World Service Management
Learn the seven ITIL 5 guiding principles through a real-world cat adoption scenario, including Focus on Value, Start Where You Are, and Progress Iteratively with Feedback.
What Does Ashford Global Consulting Do?
Discover what Ashford Global Consulting does, from assessments and ITSM consulting to process improvement, project recovery, training, and organizational transformation.
Is the ITIL Foundation Exam Hard? What to Expect on the ITIL 5 Exam
Is the ITIL Foundation exam hard? Learn what makes the ITIL 5 exam challenging, who may find it easier, what to expect, and how to prepare effectively.
The 8 ITIL 5 Lifecycle Activities Explained (Using Cat Adoption)
Learn the 8 ITIL 5 lifecycle activities through a practical cat adoption analogy, from Discover and Design to Transition, Operate, Deliver, and Support.
ITIL® 5, ITIL v5, or ITIL (Version 5)? History, Version Differences, and What People Actually Call It
ITIL 5, ITIL v5, or ITIL (Version 5)? Explore the complete history of ITIL from 1989 to today, how each major version evolved, what changed from ITIL 4, and why the industry uses different names for the latest framework.
What Makes a Great ITIL Training Provider?
Choosing an ITIL training provider isn’t just about finding the lowest price. Learn how risk, cost, instructor quality, exam preparation, course length, and overall value can make a difference in your ITIL certification experience.
Need More Help?
Need ITIL Training?
Ready to turn ITIL knowledge into practical skills? Explore Ashford Global’s ITIL training options for certification preparation, professional development, and real-world application.
Need ITIL Training for Your Organization?
Training a team or looking to bring ITIL into your organization? We can design and deliver ITIL training tailored to your people, goals, and environment.