Introducing AI 101: Stop Wondering About AI. Start Using It.
Discover AI 101, Ashford Global’s hands-on artificial intelligence workshop for beginners and business professionals. Learn practical AI skills using ChatGPT, Claude, and Google Gemini.
Knowledge That Moves You Forward
The Ashford Global Knowledge Center brings together practical insights, expert guidance, and real-world perspectives to help professionals and organizations learn, improve, and adapt.
Explore resources covering IT service management, ITIL, artificial intelligence, cybersecurity, project management, professional development, training, consulting, and more.
Whether you're preparing for a certification, strengthening your skills, improving organizational processes, or navigating a rapidly changing technology landscape, you'll find practical knowledge you can put to work.
Is Google’s Search Monopoly Finally Vulnerable to AI?
Google has dominated online search for decades, but AI is changing how people find information. Explore how ChatGPT, Google AI Mode, GEO, and AI-driven discovery could reshape search and create new opportunities for businesses.
AI Can Do the Busy Work. Don’t Let It Do Your Thinking.
AI can save enormous amounts of time, but it can also be wrong. Learn why human judgment, verification, oversight, and AI governance remain essential as organizations adopt AI and automation.
How to Get Your Employer to Pay for ITIL® Foundation (Version 5) Training
Learn how to make a strong business case for employer-funded ITIL Foundation (Version 5) training, including practical benefits and a ready-to-use approval request.
ITIL® Foundation (Version 5) Practice Quiz: Test Your ITIL 5 Knowledge
Test your ITIL Foundation (Version 5) knowledge with a free practice quiz covering the official syllabus, including terminology, the ITIL Value System, Guiding Principles, lifecycle, value streams, AI, and other frameworks.
Why Projects Fail: The Warning Signs You Shouldn’t Ignore
Projects rarely fail all at once. Learn to recognize the warning signs early—from unclear accountability and weak leadership buy-in to scope creep, communication breakdowns, and ignored risks—before a struggling project becomes a failed one.
How to Consult Yourself: When to Do It Yourself and When to Bring in a Professional
Not every business challenge or opportunity requires a consultant. Learn how to evaluate what you want to accomplish, assess your resources, and decide whether to do it yourself, get an outside assessment, or bring in a professional consultant.
Why Take an ITIL 5 Virtual Instructor-Led Live Class with Ashford Global Training?
Why take an ITIL 5 virtual instructor-led live class with Ashford Global? Discover our small classes, experienced instructors, practical training, exam preparation, mock exams, and even a few IT cats.
What Is a Service Request? Understanding One of IT’s Most Common Activities
Wondering how service requests differ from IT incidents? Discover the definition of a service request, explore real-world examples, and learn proven best practices for streamlining, managing, and automating everyday IT support workflows.
Service Request Management: Delivering IT Services Efficiently
Learn what Service Request Management is, how it differs from incident management, and how ITIL practices help organizations deliver IT services efficiently.