Last Updated: August 2026
These Terms and Conditions (“Terms”) govern the use of services provided by ASHFORD GLOBAL IT CONSULTING AND TRAINING LLC (hereinafter referred to as “AGIT”).
By purchasing or using any services offered by AGIT, you agree to be bound by these Terms.
Americans with Disabilities Act (ADA)
AGIT is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA). If you require accommodations to participate in a course, please notify us at the time of registration or as early as possible prior to the course start date.
To request accommodations, please contact us with details of your specific requirements so we can make appropriate arrangements.
Non-discrimination Statement
AGIT is committed to providing equal opportunity in education and employment. AGIT does not discriminate against any individual on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, or any other characteristic protected under applicable law.
This policy applies to all aspects of AGIT’s operations, including course delivery, admissions, participation, and employment practices.
Booking and Payment Policy
Full payment, an approved company purchase order, or a valid government training authorization is required prior to course registration being confirmed.
AGIT accepts payment via major credit cards, including Visa, MasterCard, American Express, and Discover, as well as approved corporate and government payment methods.
All charges will be processed in the currency applicable to the course. For international transactions, currency conversion may be applied by your credit card provider. AGIT is not responsible for any differences resulting from exchange rate fluctuations or additional fees imposed by financial institutions.
Prepayment is required for all students registering from outside the United States.
Pricing, availability, and registration terms are subject to change at any time without notice.
Refund Policy
All course sales are final. AGIT does not offer refunds once a registration has been confirmed.
Refunds will only be issued in the event that AGIT cancels a course and no suitable alternative course date is available.
Participants who are unable to attend a course may request rescheduling in accordance with the Cancellation and Rescheduling policy.
Cancellations and Rescheduling
All course sales are final. AGIT does not offer refunds once a registration has been confirmed.
Participants may request to reschedule their enrollment to a future course date, subject to availability. Rescheduled courses must be taken within 12 months of the original purchase date.
Rescheduling requests should be submitted as early as possible prior to the scheduled course start date. While AGIT will make reasonable efforts to accommodate all requests, rescheduling is not guaranteed and is dependent on course availability.
To request a rescheduling, please contact AGIT at rescheduling@ashfordglobalit.com. Requests should include the participant name, course title, and original course date.
This policy applies to public open enrollment courses only. Private group training and dedicated corporate events are governed by separate agreements and terms.
Course Changes and Cancellations by AGIT
AGIT reserves the right to modify course schedules, delivery formats, or instructors as necessary.
In the event that AGIT cancels a course, participants will be offered enrollment in the next available session. Participants may alternatively choose a different available course date.
If no suitable alternative is available, participants may request a full refund of fees paid for the cancelled course.
AGIT will make reasonable efforts to provide advance notice of any course changes or cancellations. AGIT is not responsible for any additional costs incurred by participants, including but not limited to travel or accommodation expenses.
Guaranteed to Run (GTR) Courses
Courses marked as “Guaranteed to Run” (GTR) are confirmed to proceed as scheduled and are not subject to cancellation due to low enrollment.
Attendance policy
Participants are expected to attend all scheduled course sessions in full and on time.
If a participant is unable to attend a scheduled course, they should request rescheduling in accordance with the Cancellation and Rescheduling policy. Requests should be made as early as possible prior to the course start date.
Late arrival may result in denial of entry to the session at the discretion of the instructor, particularly where late entry would disrupt the course or negatively impact other participants.
No Show Policy
Participants who fail to attend a scheduled course without providing written notice prior to the course start time will be considered a no-show.
No-shows result in forfeiture of the full course fee, and the registration will not be eligible for rescheduling or credit.
Substitution Policy
Participant substitutions are permitted for public open enrollment courses, provided that AGIT is notified in advance of the course start date.
The substitute participant must meet any applicable course prerequisites and will be responsible for complying with all course requirements.
Substitutions may be restricted or not permitted for courses that include third-party materials, certifications, or licensing requirements.
Exam Confidence Promise
AGIT offers a Exam Confidence Promise for select certification preparation courses, as indicated on the course page.
If a participant does not pass the associated certification exam on their first attempt, AGIT will provide one exam retake voucher for the same certification, subject to the terms and conditions of the applicable certification provider.
To qualify, participants must attend the course in full and complete any required course activities.
This promise applies only to courses explicitly marked as eligible and does not extend to all training offerings.
Certification Support
For certification-based courses, AGIT provides participants with access to instructors for follow-up questions and clarification after course completion.
Participants will retain access to course materials provided as part of their enrollment for use in exam preparation.
Where applicable, participants may request to re-attend an open enrollment session of the same course at no additional tuition cost, subject to availability. Additional fees may apply for updated course materials, labs, or third-party resources.
Certification exams, vouchers, and related services are subject to the terms and conditions of the applicable certification provider.
Exam Included
For courses marked as “Exam Included,” the cost of the applicable certification exam is included in the course price.
The method of exam delivery may vary depending on the course and certification provider. This may include, but is not limited to, exam vouchers, online proctored exams, or in-class testing.
Specific details regarding exam delivery, scheduling, and eligibility will be provided on the course page or during the course.
Courses not marked as “Exam Included” do not include certification exam fees. Participants are responsible for registering and paying for the exam directly with the certification provider.
Certification exams and related services are subject to the terms and conditions of the applicable certification body and may vary by provider.
Complaints Policy
AGIT is committed to providing high-quality training and customer service.
If you wish to submit a complaint regarding our training or services, please contact us at support@ashfordglobalit.com.
Please include your full name, course title, course date, and a clear description of the issue.
AGIT will acknowledge receipt of your complaint within 2 business days and aims to provide a full response within 10 business days.
Course Recordings and Learning Access
For virtual instructor-led courses, AGIT records training sessions and makes them available to participants following the course.
Access to course recordings is provided for up to 6 months from the course date.
Participants will also receive access to applicable learning materials and LMS content for up to 6 months from the date of purchase, unless otherwise specified.
Access to recordings, materials, labs, or LMS content may vary for courses delivered by third-party providers or partners and may be subject to additional restrictions.
Third-Party and Partner Services
Certain courses, materials, certification exams, labs, and related services offered by AGIT may be provided or fulfilled by third-party providers, partners, or certification bodies.
Such offerings may be subject to the terms, conditions, policies, and availability of those third parties, including but not limited to scheduling, access duration, exam vouchers, and certification requirements.
AGIT is not responsible for changes, delays, cancellations, or limitations imposed by third-party providers. Where applicable, participants agree to comply with the terms and conditions of the relevant third party.
In the event of a conflict between AGIT policies and third-party provider policies, the applicable third-party terms will govern the specific service or component.
Limitation of Liability
To the fullest extent permitted by applicable law, AGIT shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from participation in our training or use of our services.
AGIT’s total liability for any claim relating to a course shall not exceed the amount paid by the participant for that course.
Nothing in these Terms excludes liability where such exclusion is prohibited under applicable law.
Policy Updates
These Terms and Conditions were last updated in July 2026. AGIT may update these Terms from time to time. Continued use of AGIT services constitutes acceptance of any updated Terms.
Appendix A – Partner-Specific Terms
The following terms apply only to courses delivered in partnership with authorized training providers. These terms supplement AGIT’s General Terms and Conditions and apply only where specifically referenced on the applicable course page.
PMP® Certification Training
Attendance Requirements
PMP® certification courses are delivered live and are not recorded due to licensing restrictions imposed by the course provider.
Participants must attend the entire scheduled course. Missing more than one (1) hour of scheduled class time may affect eligibility for the 100% Money-Back Guarantee and other promotional benefits associated with the course.
Rescheduling
Participants may request to transfer their registration to another available PMP® course date by providing written notice at least seven (7) days prior to the scheduled course start date.
Registrations may be rescheduled multiple times, subject to availability. All registrations must be used within twelve (12) months of the original purchase date. Unused registrations expire after this period and are forfeited.
PMP® 100% Money-Back Guarantee
Eligible PMP® courses include a 100% Money-Back Guarantee provided by the authorized training provider. The guarantee is subject to the provider’s current terms and conditions.
To remain eligible, participants must:
- Attend the entire course, missing no more than one (1) hour of scheduled class time.
- Complete one (1) full-length mock exam and three (3) full-length practice exams provided through the course’s online learning portal.
- If necessary, make up to three (3) PMP® certification exam attempts within one hundred twenty (120) calendar days following completion of the course.
- Submit a copy of the PMI examination assessment report to support@ashfordglobalit.com within ten (10) business days of each unsuccessful exam attempt.
AGIT will review the documentation and coordinate with our partners regarding eligible guarantee claims. Refund eligibility and final approval remain subject to the applicable Money-Back Guarantee terms in effect at the time of purchase.