ITIL®
ITIL is the global framework for IT service management, focused on delivering value through services and aligning IT operations with business needs. We offer training aligned to both ITIL® 4 and the evolving ITIL® 5 framework, with options for foundational learning and future progression.
Choose the ITIL Path That’s Right for You
ITIL is currently available in two versions. Both are valid, and the right choice depends on your goals, current requirements, and future plans.
ITIL® 4 is the current baseline used across most organizations today. ITIL® (Version 5) builds on that foundation with AI-native concepts and modernized practices.
Not sure which one you need? Read ITIL® 4 vs ITIL® (Version 5): What’s Changed and What It Means.
Continuing Your ITIL Journey
Your existing ITIL knowledge and certifications remain valid as the framework evolves. ITIL® (Version 5) builds on ITIL 4, allowing professionals to continue their training without restarting from the beginning.
Depending on your path, it may be possible to progress directly into advanced modules or transition to ITIL (Version 5) as new courses become available.If you’re unsure what your next step should be, start here: How Do I Transition to ITIL® (Version 5)?
ITIL® 4
The current widely adopted version of ITIL, used across organizations globally. Ideal for those seeking a stable, recognized certification with immediate applicability.
- Widely recognized and established
- Required by many employers today
- Strong foundation in service management practices
ITIL 4 Foundation
Introduces the core concepts of IT Service Management using the ITIL® 4 framework. Covers the service value system, key practices, and guiding principles used across modern organizations.
Ideal for anyone new to ITIL or needing a baseline certification for roles in IT service management.
ITIL 4 Specialist: Collaborate, Assure and Improve
Strengthen collaboration, improve service assurance, and embed continual improvement across your organization using five complementary ITIL management practices.
Ideal for IT professionals pursuing the ITIL Practice Manager designation and improving relationships, service levels, supplier management, information security, and continual improvement.
ITIL 4 Specialist: Monitor, Support and Fulfil
Develop the operational skills needed to monitor services, manage incidents and problems, fulfill service requests, and deliver outstanding user support.
Ideal for service desk teams, IT operations professionals, and those pursuing the ITIL Practice Manager designation.
ITIL 4 Specialist: Plan, Implement and Control
Learn how to safely manage change, releases, deployments, service configurations, and IT assets while reducing operational risk.
Ideal for professionals responsible for implementing and governing IT-enabled products and services.
ITIL 4 Specialist: Create, Deliver and Support
Develop the practical skills needed to create, deliver, and support modern IT-enabled services through effective value streams and service management practices.
Ideal for IT professionals pursuing the ITIL Managing Professional designation or responsible for end-to-end service delivery.
ITIL 4 Specialist: Drive Stakeholder Value
Learn how to strengthen customer relationships, improve user experiences, and maximize value throughout the service lifecycle.
Ideal for service delivery professionals, relationship managers, and anyone focused on customer experience and business value.
ITIL 4 Specialist: High Velocity IT
Explore Agile, Lean, DevOps, Cloud, and automation techniques to deliver resilient digital products and services in high-velocity environments.
Ideal for organizations embracing digital transformation and professionals pursuing the ITIL Managing Professional designation.
ITIL 4 Strategist: Direct, Plan and Improve
Build the leadership skills needed to direct strategy, govern services, manage organizational change, and drive continual improvement.
Ideal for managers and leaders pursuing either the ITIL Managing Professional or ITIL Strategic Leader designation.
ITIL 4 Strategic Leader: Digital and IT Strategy
Align business strategy with digital transformation initiatives to build innovative, resilient, and future-ready organizations.
Ideal for CIOs, IT leaders, digital transformation professionals, and those pursuing the ITIL Strategic Leader designation.
ITIL® (version 5)
The next evolution of ITIL, designed for modern digital environments and emerging ways of working. Best suited for those planning long-term adoption or aligning with future standards.
- Latest version of the framework
- Incorporates modern digital and AI-driven practices
- Designed for evolving organizational needs
ITIL (Version 5) Foundation
Introduces the next evolution of IT Service Management with an AI-native framework. Covers updated concepts, practices, and value streams designed for automation, intelligent decision-making, and modern digital environments.
Ideal for professionals looking to align with emerging ITIL guidance or prepare for future-focused service management roles.
ITIL (Version 5) Foundation Bridge
Already certified in ITIL® 4?
Upgrade to ITIL® (Version 5) Foundation in just one day. This focused Bridge course covers only what’s changed; no repetition, just the updates you need to stay current.
Private Group ITIL Training
Train your team together with private ITIL training tailored to your organization. Choose virtual or in-person delivery and coordinate training directly with Ashford.
Why Train With Ashford Global?
Flexible Training Options.
Choose the training format that works best for you or your organization. Ashford offers live virtual and in-person ITIL training designed to fit different learning needs and schedules.
Exam Preparation & Certification Support
Every Ashford ITIL course includes the applicable certification exam, helping you move from training to certification without having to arrange the exam separately.
Experienced ITIL Instructors
Learn from experienced ITIL professionals who bring real-world IT service management experience into the classroom.
Practical, Real-World ITSM Experience
Our training connects ITIL concepts to the realities of modern IT service management, helping you understand how the framework applies beyond the exam.
Training That Fits Your Organization
Whether you’re training one professional or an entire team, Ashford can provide training designed around your organization’s needs.
Private Group Training
Need to train a team? Ashford offers private group ITIL training in virtual and in-person formats, with training arranged directly for your organization.
ITIL Training for Your Career Goals
Whether you’re starting with ITIL Foundation, building on existing ITIL knowledge, or preparing for the evolving ITIL framework, our training can support your professional goals.
Private & Group ITIL Training
Bring ITIL training to your team with private, customized instruction designed around your organization’s needs, goals, and schedule.
Frequently Asked Questions
Have questions about ITIL training? Find answers to our most common questions below.
ITIL Training FAQ
1. Is the ITIL certification exam included with training?
Yes. The ITIL certification exam is included with your training.
2. How is the ITIL exam delivered?
In-person training: The certification exam is taken in person at the end of your training.
Virtual training: The certification exam is delivered online through PeopleCert and may be taken within 30 days after the final day of training.
3. Which ITIL version should I choose?
ITIL 4 and ITIL (Version 5) are both valid choices. The right option depends on your goals, current requirements, and future plans.
Learn more: ITIL 4 vs. ITIL (Version 5): What’s Changed and What It Means
4. Can I take ITIL 4 and ITIL (Version 5) training?
Yes. ITIL 4 remains a valid certification, while ITIL (Version 5) represents the evolving framework.
5. How do I transition from ITIL 4 to ITIL (Version 5)?
Learn more: How Do I Transition to ITIL (Version 5)?
6. Are ITIL 4 certifications still valid?
Yes. Existing ITIL 4 certifications remain valid.
7. Do I need to take ITIL 4 before ITIL (Version 5)?
No. ITIL (Version 5) Foundation is designed as an entry point to the framework.
8. Can organizations arrange private ITIL training?
Yes. Ashford offers private group training for organizations.
Learn more: Private Group Training
9. Do you have questions about group training?
Training can be arranged for teams and organizations in virtual or in-person formats.
Learn more: Group Training
10. How do I choose the right ITIL training for my goals?
Start with the ITIL course that matches your current certification, experience, and career goals. If you’re unsure, contact us and we can help you determine the best path.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.